:root{
  --ink:#26343d;--muted:#687680;--line:#e2e7e9;--paper:#fff;--base:#f3f1ed;
  --accent:#617a69;--accent-dark:#40594a;--customer:#eef2f5;--wait:#8a6a3d;
}
.talk-phrase.selected{border-color:var(--accent);background:#edf3ee;color:var(--accent-dark)}
*{box-sizing:border-box}
[hidden]{display:none!important}
.visually-hidden{position:absolute!important;width:1px!important;height:1px!important;padding:0!important;margin:-1px!important;overflow:hidden!important;clip:rect(0,0,0,0)!important;white-space:nowrap!important;border:0!important}
html{background:var(--base);color:var(--ink);font-family:-apple-system,BlinkMacSystemFont,"Segoe UI","Hiragino Kaku Gothic ProN","Yu Gothic",sans-serif}
body{margin:0;min-height:100vh}
button{font:inherit}
.header-actions{display:flex;align-items:center;gap:12px}.logout-link{color:var(--muted);font-size:12px;text-decoration:none}
.operator-login{display:grid;min-height:100vh;place-items:center;padding:20px}.operator-login-card{width:min(390px,100%);padding:28px;background:#fff;border:1px solid var(--line);border-radius:20px;box-shadow:0 14px 42px rgba(38,52,61,.1)}.operator-login-card h1{margin:12px 0 3px;font-size:21px}.operator-login-card>p{margin:0 0 22px;color:var(--muted);font-size:13px}.operator-login-card label{display:block;margin-top:13px;color:var(--muted);font-size:12px;font-weight:750}.operator-login-card input{width:100%;margin-top:6px;padding:12px;border:1px solid var(--line);border-radius:10px;font:inherit}.operator-login-card button{width:100%;margin-top:20px;padding:12px;border:0;border-radius:11px;background:var(--accent-dark);color:#fff;font-weight:800;cursor:pointer}.login-error{padding:10px;border-radius:9px;background:#fff0ef;color:#8f302b;font-size:13px}
.app-header{display:none;align-items:center;justify-content:space-between;min-height:52px;padding:9px 20px;background:#fff;border-bottom:1px solid var(--line)}.at-opening .app-header{display:flex}
.brand{font-weight:800;letter-spacing:.12em}.subtitle{margin-left:12px;color:var(--muted);font-size:12px}
.client-brand{display:flex;align-items:center;min-width:0}.brand-logo{display:block;max-width:190px;max-height:36px;object-fit:contain}.client-brand .brand{letter-spacing:.02em;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.quiet-button,.utility-button{border:1px solid var(--line);border-radius:10px;background:#fff;color:var(--ink);padding:9px 13px;cursor:pointer}
.app-main{width:min(680px,calc(100% - 32px));margin:10px auto 0;padding-bottom:calc(155px + env(safe-area-inset-bottom))}.at-opening .app-main{margin-top:18px}
.call-card{background:var(--paper);border:1px solid var(--line);border-radius:22px;padding:22px;box-shadow:0 12px 35px rgba(38,52,61,.07)}
.conversation-head{display:flex;align-items:flex-start;justify-content:space-between;gap:14px;margin-bottom:12px}.progress-row{display:flex;flex:0 0 auto;align-items:center;gap:7px}.proposal-progress{display:flex;align-items:center;gap:6px;margin:0;padding:0;background:none;color:var(--muted);font-size:11px;font-weight:800}.proposal-dots{display:flex;gap:5px}.proposal-dots span{width:7px;height:7px;border-radius:50%;background:#d8d9d5}.proposal-dots span.active{background:var(--accent)}
.phase{display:inline-flex;padding:6px 11px;border-radius:999px;background:#edf2ee;color:var(--accent-dark);font-size:12px;font-weight:800}
.step-count{font-size:11px;color:var(--muted);white-space:nowrap}
.customer-row,.operator-row{display:flex;gap:12px;align-items:flex-start}
.customer-row{justify-content:flex-end;align-items:center;min-width:0;margin:0 0 0 auto;gap:7px}
.customer-icon{flex:0 0 30px;width:30px;height:30px;border-radius:50%;display:grid;place-items:center;background:#dfe7ec;color:#526774;font-size:13px}
.customer-bubble{min-width:0;max-width:360px;padding:7px 10px;background:var(--customer);border-radius:12px 4px 12px 12px;font-size:12px;font-weight:700;line-height:1.45;text-align:left}
.operator-row{margin-right:12px}
.operator-image{flex:0 0 54px;width:54px;height:54px;border-radius:50%;object-fit:cover;object-position:center top;background:#edf0eb;border:2px solid #fff;box-shadow:0 2px 10px rgba(38,52,61,.14)}
.operator-bubble{position:relative;flex:1;min-width:0;padding:18px 19px;background:#fbfaf7;border:1px solid #ded8cc;border-radius:4px 18px 18px 18px}
.operator-alert{margin:12px 0 0 66px;padding:10px 13px;border:1px solid #efc6c3;border-radius:10px;background:#fff1f0;color:#a33c36;font-size:13px;font-weight:800;line-height:1.6}.operator-alert::before{content:"！";display:inline-grid;place-items:center;width:20px;height:20px;margin-right:7px;border-radius:50%;background:#b64b44;color:#fff;font-size:12px}
.operator-text .operator-alert{display:flex;align-items:center;margin:12px 0}
.operator-text{font-size:18px;font-weight:700;line-height:1.85;white-space:normal}
.talk-line{display:block}.wait-cue{display:flex;align-items:center;gap:7px;width:max-content;max-width:100%;margin:10px 0;padding:6px 11px;border-radius:999px;background:#f4eadb;color:var(--wait);font-size:13px;font-weight:800;letter-spacing:.03em}
.select-cue{display:flex;align-items:center;gap:7px;width:max-content;margin:0 0 10px;padding:6px 11px;border-radius:999px;background:#eaf1ec;color:var(--accent-dark);font-size:13px;font-weight:800}.select-cue::before{content:"✓";font-size:14px}
.done-cue{display:flex;align-items:center;width:max-content;margin:10px 0;padding:5px 10px;border-radius:999px;background:#eef1f3;color:#5f6d76;font-size:12px;font-weight:800}.done-cue::before{content:"✓";margin-right:6px}.example-cue{display:block;margin:12px 0 5px;color:var(--muted);font-size:12px;font-weight:800;letter-spacing:.03em}
.wait-cue::before{content:"◷";font-size:16px}
.checks{margin:18px 0 0 66px;padding:14px 16px;border-radius:13px;background:#f3f7f3}
.checks h2{margin:0 0 8px;font-size:13px;color:var(--accent-dark)}
.check-item{display:flex;gap:9px;align-items:flex-start;padding:6px 0;font-size:14px;font-weight:650;cursor:pointer}.check-item input{margin-top:3px;accent-color:var(--accent)}
.internal-note{margin:12px 0 0 66px;border-top:1px solid var(--line);padding-top:10px;color:var(--muted);font-size:13px}
.internal-note summary{cursor:pointer;font-weight:700}.internal-note p{margin:8px 0 0;line-height:1.7}
.thinking-note{margin:8px 0 0 66px;color:var(--muted);font-size:13px}
.thinking-note summary{cursor:pointer;font-weight:700}.thinking-tags{display:flex;flex-wrap:wrap;gap:6px;margin:9px 0 0}.thinking-tag{display:inline-flex;align-items:center;gap:5px;padding:4px 8px;border:1px solid #ddd9cd;border-radius:999px;background:#fff;font-size:11px;font-weight:700;line-height:1.2;color:#555}.thinking-tag-icon{display:inline-flex;align-items:center;justify-content:center;width:17px;height:17px;border-radius:50%;background:#f2efe6;font-size:10px;line-height:1}.thinking-note p{margin:7px 0 0;line-height:1.75;padding:10px 12px;border-radius:10px;background:#f7f5ef;color:#5f625f}
.response-area{margin-top:24px;padding-top:20px;border-top:1px solid var(--line)}
.response-title{margin:0 0 10px;font-size:12px;font-weight:800;color:var(--muted)}
.response-grid{display:grid;gap:9px}
.response-button{width:100%;padding:13px 44px 13px 15px;border:1px solid #cfd8d1;border-radius:12px;background:#fff;color:var(--ink);text-align:left;font-weight:750;line-height:1.45;cursor:pointer;position:relative}
.response-button::after{content:"›";position:absolute;right:16px;top:50%;transform:translateY(-50%);color:var(--accent);font-size:22px}
.response-button:hover{border-color:var(--accent);background:#f7faf7}
.response-button.quiet{margin-top:8px;border-style:dashed;background:#fafafa;color:var(--muted);font-weight:650}
.response-button:disabled{opacity:.45;cursor:not-allowed}
.complete{margin-top:22px;padding:18px;border-radius:14px;background:#eef4ef;text-align:center}.complete p{margin:5px 0 0;color:var(--muted);font-size:13px}
.side-controls{position:fixed;z-index:24;right:14px;top:50%;display:flex;flex-direction:column;gap:7px;transform:translateY(-50%)}.side-controls button{display:grid;place-items:center;width:48px;min-height:48px;padding:5px 2px;border:1px solid var(--line);border-radius:12px;background:#fff;color:var(--ink);box-shadow:0 6px 18px rgba(38,52,61,.12);font-size:10px;font-weight:800;cursor:pointer}.side-controls button:disabled{opacity:.35;cursor:not-allowed}.side-controls .side-icon{font-size:19px;line-height:1}.side-controls .restart{margin-top:7px;border-color:#d8cec3;color:#6f5a45}.at-opening .side-controls{display:none}
.fixed-tools{position:fixed;z-index:25;right:18px;bottom:18px;display:flex;gap:8px}
.fixed-tools button{min-width:86px;border:0;border-radius:13px;padding:10px 12px;background:var(--accent-dark);color:#fff;box-shadow:0 7px 22px rgba(38,52,61,.2);font-weight:800;cursor:pointer}
.fixed-tools button+button{background:#fff;color:var(--ink);border:1px solid var(--line)}
.fixed-tools span{display:block;margin-top:2px;font-size:9px;font-weight:600;opacity:.75}
.drawer-backdrop{position:fixed;z-index:39;inset:0;background:rgba(24,33,38,.28)}
.drawer{position:fixed;z-index:40;right:0;top:0;width:min(400px,92vw);height:100vh;padding:20px;background:#fff;box-shadow:-14px 0 40px rgba(20,30,36,.16);transform:translateX(105%);transition:transform .2s ease;overflow:auto}
.drawer.open{transform:translateX(0)}
.drawer-head{display:flex;align-items:flex-start;justify-content:space-between;gap:15px;margin-bottom:20px;padding-bottom:15px;border-bottom:1px solid var(--line)}
.drawer-head strong{display:block;font-size:20px}.drawer-head span{display:block;margin-top:3px;color:var(--muted);font-size:11px}
.drawer-close{width:36px;height:36px;border:1px solid var(--line);border-radius:50%;background:#fff;font-size:22px;cursor:pointer}
.talk-group{margin-bottom:12px}.talk-group-title{margin:0 0 6px;font-size:12px;color:var(--muted)}
.faq-category{display:block;width:100%;margin:8px 0;padding:13px;border:1px solid var(--line);border-radius:11px;background:#fafafa;text-align:left;font-weight:800;cursor:pointer}.faq-category::after{content:"›";float:right;color:var(--accent)}.faq-back{margin-bottom:14px;border:0;background:none;color:var(--accent-dark);font-weight:750;cursor:pointer}.faq-question{display:block;width:100%;margin:8px 0;padding:12px 13px;border:1px solid var(--line);border-radius:10px;background:#fff;text-align:left;font-weight:750;cursor:pointer}.faq-answer-box{margin-top:14px;padding:16px;border-radius:12px;background:#f4f7f4;line-height:1.8}.faq-answer-box h3{margin:0 0 8px;font-size:17px}.faq-answer-box p{margin:0}.faq-route{width:100%;margin-top:14px;padding:11px;border:0;border-radius:9px;background:var(--accent-dark);color:#fff;font-weight:800;cursor:pointer}
.talk-phrase{display:block;width:100%;margin:6px 0;padding:12px 13px;border:1px solid var(--line);border-radius:10px;background:#fafafa;text-align:left;font-weight:700;cursor:pointer}.talk-phrase:hover{border-color:var(--accent)}
.drawer-empty{padding:14px;border-radius:10px;background:#f5f5f3;color:var(--muted)}
.history-list{padding-left:24px}.history-list li{padding:8px 0 12px 5px;border-bottom:1px solid var(--line);line-height:1.5}.history-list small{display:block;margin-top:4px;color:var(--muted)}
.error{margin-bottom:12px;padding:13px;border-radius:10px;background:#fff0ef;color:#8f302b}
@media(max-width:600px){.subtitle{display:none}.app-header{padding:8px 12px}.app-main{width:min(100% - 18px,680px);margin-top:7px}.at-opening .app-main{margin-top:10px}.call-card{border-radius:17px;padding:14px}.conversation-head{gap:8px;margin-bottom:9px}.progress-row{gap:5px}.phase{padding:5px 8px}.customer-bubble{max-width:210px;font-size:11px}.customer-icon{width:28px;height:28px;flex-basis:28px}.operator-row{margin-right:0;gap:9px}.operator-image{width:46px;height:46px;flex-basis:46px}.operator-bubble{padding:15px}.operator-text{font-size:16px}.checks,.internal-note,.thinking-note,.operator-alert{margin-left:55px}.side-controls{right:5px;top:42%;gap:5px}.side-controls button{width:42px;min-height:42px}.fixed-tools{left:9px;right:9px;bottom:9px;display:grid;grid-template-columns:repeat(4,1fr);gap:5px}.fixed-tools button{min-width:0;padding:9px 4px}.fixed-tools span{font-size:8px}}
@media(prefers-reduced-motion:reduce){.drawer{transition:none}}
.training-reflection{margin:18px 0 0;padding:16px;border:1px solid #d9e1da;border-radius:13px;background:#fff;text-align:left}.training-reflection-head{padding-bottom:11px;border-bottom:1px solid var(--line)}.training-reflection-kicker{display:inline-block;margin-bottom:5px;padding:3px 7px;border-radius:999px;background:#edf2ee;color:var(--accent-dark);font-size:10px;font-weight:800}.training-reflection h2{margin:0;font-size:16px;color:var(--ink)}.training-reflection-head p{margin:4px 0 0!important;font-size:12px!important;line-height:1.6}.reflection-counts{display:flex;flex-wrap:wrap;gap:6px;margin:12px 0}.reflection-count{display:inline-flex;align-items:center;gap:5px;padding:5px 8px;border:1px solid #ddd9cd;border-radius:999px;background:#faf9f6;color:#555;font-size:11px;font-weight:800}.reflection-count-icon{display:inline-flex;align-items:center;justify-content:center;width:17px;height:17px;border-radius:50%;background:#f2efe6;font-size:10px;line-height:1}.reflection-items{display:grid;gap:8px}.reflection-item{padding:11px 12px;border-radius:10px;background:#f7f5ef}.reflection-item-tags{display:flex;flex-wrap:wrap;gap:5px;margin-bottom:6px}.reflection-item p{margin:0!important;color:#5f625f!important;font-size:12px!important;line-height:1.7!important}
@media(max-width:600px){.training-reflection{padding:13px}.reflection-counts{margin:10px 0}.reflection-item{padding:10px}}